Is It The Quality Of Staff

Business, Customer Service.

Customer service abc's - what makes for outstanding customer service in your business? A: Anticipate: Plan ahead for possible sangs. Follow some of these alphabetical tips to provide high quality service, along with a dash of fun for customers.

Do you need extra staff on a busy weekend? - will you have enough merchandise for the upcoming sale? Is rain predicted the night of your outdoor luau? Anticipating problems saves you headaches later on. It' s easy to get so caught up serving customers you forget to take time for personal relaxation and recreation. B: Balance: Maintain a balance between your personal and professional life. C: Creativity: People are looking for more than dull, ordinary customer service.

Many businesses offer customers a chance to get their picture taken with Santa. - be creative in signage, programs and special events. Why not offer pictures with the Grinch? Offer a free monthly swim pass from your athletic center to silent auctions or community fundraisers. D: Donate: Foster positive community relationships by donating products or services. Offer to loan your extra display units to an elementary school planning a reading festival.

Do that tiny bit of extra service that leaves people with the feeling of, "Wait till I tell my friends what happened at that bank! " F: Fun: Doesn' t everyone want some humor in their lives? - e: exceed: exceed customer expectations. Add elements of fun for customers. Hold raffles for gag gifts. Give a box of chocolate to every 25th customer signing up for an account. Have staff dress in costumes for various events. G: Go Green: Many people want to do their part for the environment.

Offer half price admission to your theater or bowling center if people wear pink or white on Valentine' s Day. - provide recycling bins. H: Help: Help your staff have a positive attitude. Sponsor a recycling carnival where you use empty cans, newspapers and egg cartons to construct carnival booths. Your smile and upbeat personality helps them cope with the stresses of the day. Encourage staff to give input about registration or ordering supplies. I: Innovative: Take a risk and try new things.

Their new ideas might provide better customer service. - hire a professional juggler to teach juggling skills to customers if they have to wait in line at your business. J: Juggle: Expecting extra long lines? K: Knowledge: Even though you feel there' s never enough time, try to learn some new skills. Take a class in an area that' s new to you. Read a book on something besides your particular field.

L: Leadership: Often, the leader of a department determines its success. - people see when you are sincere, instead of trying to imitate colin powell. Develop your own style of management. M: Memory Making: Does your business cater to families? Do what you can to create a time of positive memories for them. Some families have limited time together. Offer small rewards to children with good grades.

N: Novelties: Many people love getting small key chains or notepads from businesses. - offer discount tickets to movies or skating centers. Pass out novelty items as a fun way to let customers know you appreciate their business. Customers immediately notice when a business is organized. O: Organized: If organization isn' t one of your strengths, get help fast! Make checklists, have supplies on hand and have a back - up plan. See things from a customer' s point of view.

P: Pretend: Pretend you are a customer. - eat the hotdogs sold in the snack bar. Better yet, ask your mother to pretend to be a customer. Stand in line to open a new checking account. She' ll certainly tell you where you need to improve! Return phone calls and e - mails within 24 hours.

Q: Quality: Customers expect high quality when dealing with your business. - handle complaints in a professional manner. R: Resourceful: How can you stretch your staff training budget? Provide a small bouquet of flowers in the bathrooms. Ask Toastmaster groups to lead a session on public speaking. You' ll get great themed items to use to decorate your business.

Ask a local high school for the decorations after their prom. - set up a display about your business at community events. Call them by name. S: Surprise: Add that unexpected element of surprise to your customers. Thank them for participating in past programs. T: Training: Ongoing training is essential to keep staff motivated. Send them a birthday card.

Use role playing and small group discussions at staff meetings. - u: unique: what makes your business unique? Invite a customer to share their personal experiences, so staff has insight into customer' s opinions. Is it the quality of staff? Unusual facilities? Extra clean restrooms? Low cost?

Find something that makes your programs stand out from the rest. - high cost for quality service? V: Versatile: Try cross - training staff so they become more versatile. W: Why? They' ll also gain an awareness of the various duties required to keep the business running smoothly. Ask yourself why customers would want to do business with you.

X: Xylophone: Learn to play the xylophone so you can perform at staff meetings. (What did you expect from the letter X? - what can you offer that your competitors can' t? Install a coin - operated X - ray machine? ) Y: Young At Heart: Don' t forget inter - generational marketing possibilities. Plan a tea party for grandparents and grandkids when you open a new branch office or have a special sale. Grandparents enjoy spending special time together with grandkids. Z: Zany: Let loose and get silly at times! It is possible to be professional and also have fun.

Customers enjoy seeing your staff with a light hearted attitude.